POLICIES

Booking & Service Agreement Policy

Applies to all dronography ( drone photography), videography, and any service we provide.

1.1 Booking Process

All service bookings must be completed through our official website at queendrone.net or by contacting us directly at 405-345-1217. Bookings are not confirmed until a signed agreement and deposit payment have been received.

1.2 Deposit & Payment

A non-refundable deposit of 50% of the total project fee is required to reserve your date.
The remaining balance is due on or before the day of service
Accepted payment methods: credit/debit card, ACH bank transfer, Venmo, and check ( with prior approval).
Unpaid balances more than 7 days past the scheduled service date may incur a late fee of 1.5% per month.

1.3 Service

A booking confirmation email will be sent within 24 business hours of receiving your signed agreement and deposit. This email constitutes your official reservation. Queen Drone LLC reserves the right to decline any booking at our discretion.

1.4 Client Responsibilities

Clients are responsible for ensuring proper permissions, property access, and any required third-party approvals for the location of service.
All people and animals in the shoot area must be informed that drone operations will take place.
Clients must disclose any airspace restrictions, HOA rules, or special conditions before booking.
Clients are responsible for scheduling services with sufficient lead time to research airspace restrictions and obtain any required permits, authorizations, or approvals from the FAA, local municipalities, property owners, or other governing authorities. Queen Drone LLC recommends booking a minimum of 14-30 days in advance to allow adequate time for this process.
Failure to disclose relevant restrictions that result in a cancelled flight will not void the deposit obligation.

1.5 Right to Refuse or Halt Service

Queen Drone LLC reserves the right to refuse, pause, or terminate any service at any time if conditions are deemed unsafe, illegal under FAA regulations, or otherwise unsuitable. In such cases, a pro-rated refund may be offered at our discretion.

1.6 Deliverable Timeline

Edited photo and video deliverables will be provided within 7-14 business days of the service date unless otherwise agreed in writing.
Web design project timelines are determined on a per-project basis and agreed upon by the client and Queen Drone LLC before project kickoff.
Website edit requests will be completed within 7 business days of submission. A confirmation email will be sent once edits have been completed.
Rush delivery (within 24-72 hours) is available for an additional fee. Please inquire when booking.

1.7 Usage Rights & Licensing

Upon receipt of full payment, the client is granted a non-exclusive license to use the delivered media for personal or business purposes. Queen Drone LLC retains the copyright to all original media and may use footage for portfolio, marketing, and promotional purposes unless the client requests otherwise in writing before the service date.

1.8 Force Majeure

Queen Drone LLC is not liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to severe weather, government-imposed airspace restrictions, equipment failure, or acts of nature. In these cases, we will work with you to reschedule at no additional charge.

Privacy Policy

How Queen Drone LLC uses and protects your personal information.

2.1 Information We Collect

We may collect the following types of information when you interact with our website or services:

Contact information: name, email address, phone number, mailing address
Payment information: processed securely through third-party payment processors ( we do not store card data)
Project details: service location, project scope, and any media you share with us
Website usage data: browser type, IP address, pages visited, and time spent on-site (via cookies and analytics tools)

2.2 How We Use Your Information

To fulfill and communicate about your booked services
To process payments and send invoices
To send project updates, delivery notifications, and promotional communications (you may opt out at any time)
To improve our website and service offerings
To comply with applicable laws and regulations

2.3 Information Sharing

Queen Drone LLC does not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers (e.g., payment processors, cloud storage, email platforms) who assist in our operations under strict confidentiality agreements.

2.4 Cookies & Tracking

Our website uses cookies to improve user experience and collect analytics data. You may disable cookies through your browser settings; however, some features of the site may not function properly without them.

2.5 Media & Imagery

Images and video captured during your service may include incidental footage of people, property, and surroundings. We handle all media responsibly and in accordance with FAA and local regulations. We will not publish clearly identifiable images of individuals without permission.

2.6 Data Security

We use industry-standard security measures to protect your personal information. However, no method of electronic transmission is 100% secure. We encourage you to contact us immediately at 405-345-1217 if you believe your information has been compromised.

2.7 Your Rights

You may request access to, correction of, or deletion of your personal data at any time by emailing us through queendrone.net
You may opt out of marketing communications at any time.
California residents may have additional rights under the CCPA.

2.8 Policy Updates

This Privacy Policy may be updated periodically. We will post changes on our website with a revised date. Continued use of our services constitutes acceptance of any updates.

Terms & Condition of Use

Governing the use of queendrone.net and all associated services

3.1 Acceptance of Terms

By accessing or using queendrone.net, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of this website immediately.

3.2 Intellectual Property

All content on queendrone.net - including text, graphics, logos, photography, videography, and web design - is the exclusive property of Queen Drone LLC and is protected by U.S. copyright and trademark laws. Reproduction, distribution, or use of any content without express written permission is prohibited.

3.3 Prohibited Uses

You agree not to:

Use our website or services for any unlawful purpose
Misrepresent your identity or affiliation when booking services
Attempt to access restricted areas of our website or systems
Upload or transmit malicious code, spam, or harmful content through our website
Reproduce or resell our media or service deliverables without written authorization

3.4 Disclaimer of Warranties

Queen Drone LLC provides its website and services "as is" without warranties of any kind, expressed or implied. We do not guarantee uninterrupted service, error-free operation, or specific outcomes from our services.

3.5 Limitation of Liability

To the fullest extent permitted by law, Queen Drone LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from use of our website, services, or media deliverables. Our total liability to any client shall not exceed the total amount paid for the specific service at issue.

3.6 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of any external sites.

3.7 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Oklahoma. Any disputes shall be subject to the exclusive jurisdiction of courts located in Oklahoma County, Oklahoma.

Refund & Cancellation Policy

Applies to all drone services and web design projects.

4.1 Drone Services - Cancellation

Cancellations made 7 or more days before the scheduled service date: deposit is forfeited, no additional charge.
Cancellations made 3-6 days before the service date: 75% of the total project fee is due.
Cancellations made within 48 hours of the service date: 100% of the total project fee is due.
No-shows on the day of service: 100% of the total project fee is due.

4.2 Rescheduling - Drone Services

One complimentary reschedule is permitted with at least 72 hours' notice before the original service date. Subsequent rescheduling requests are subject to availability and may incur a $50 rescheduling fee.

4.3 Weather-related Cancellations

If Queen Drone LLC determines that weather conditions are unsafe for drone operations, we will notify you as early as possible and reschedule at no additional cost. Clients who cancel due to weather concerns without our determination of unsafe conditions are subject to the standard cancellation policy.

4.4 Web Design Projects - Cancellation

If a client cancels a web design project after signing and before work begins, the 50% deposit is forfeited.
If a client cancels after work has begun, all completed work is billable at our hourly rate, and any remaining balance owed beyond the deposit will be invoiced.
Queen Drone LLC reserves the right to cancel a project if the client fails to provide required content, feedback, or payment within 30 days of the agreed timeline.

4.5 Refunds

Refunds (if applicable) will be processed within 10 business days to the original payment method. Deposits are non-refundable in all circumstances as they represent reserved time and resources.

Drone Operations & Safety Policy

Governing all aerial operations conducted by Queen Drone LLC.

5.1 FAA Compliance

All drone operations are conducted in full compliance with FAA regulations, including Part 107 of Title 14 of the Code of Federal Regulations. Our pilots hold valid FAA Part 107 Remote Pilot Certificates and maintain required registrations for all unmanned aircraft.

5.2 Operational Limitations

Drone flights are conducted only during daylight hours unless a waiver has been obtained.
Maximum operating altitude: 400 feet above ground level (AGL) unless airspace authorization is obtained.
Operations within controlled airspace require prior authorization via LAANC or FAA DroneZone.
Flights over moving vehicles, crowds, or people not directly involved in the operation are prohibited without a waiver.

5.3 No-Fly Zone Acknowledgement

Queen Drone LLC will not operate drones in restricted, prohibited, or controlled airspace without proper authorization. Clients are responsible for not requesting operations in areas where they know restricition exits. Queen Drone LLC has the right to cancel any service where flight is legally prohibited.

5.4 Property & Location Requirements

Clients booking services on private property must have legal authority or written permission from the property owner before the scheduled flight. Queen Drone LLC assumes good faith authorization from the booking client and is not liable for unauthorized property access arranged by the client.

5.5 Safety Protocols

A pre-flight safety check os cpmducted before every operation.
A defined visual line of sight (VLOS) is maintained at all times during flight.
A safety perimeter will be established at the operator's discretion.
All bystanders will be notified of drone operations in the immediate area when possible.

5.6 Liability Waiver

By booking drone services, the client acknowledges the inherent risks associated with aerial operations and agrees to hold Queen Drone LLC, its officers, employees, and contractors harmless from any claims arising from the drone operation, except in cases of gross negligence or willful misconduct on the part of Queen Drone LLC.

Web Design Services Policy

Governing all website design, development, and related services.

6.1 Project Initiation

All web design projects begin with a discovery consultation and a signed project agreement. A 50% deposit is required before any design work commences. Work will not begin until both the signed agreement and deposit payment have been received.

6.2 Client Content Responsibilities

Clients are responsible for providing all required content - including text, logos, images, brand materials, and login credentials - within 14 calendar days of project kickoff unless otherwise specified. Delays in content delivery may extend the project timeline without adjustment to the final invoice amount.

6.3 Design Revisions

All web design packages include six (6) rounds of revisions
A revision round is defined as one consolidated set of feedback submitted at a time.
Revisions beyond the 6 include rounds will be billed at our hourly rate.
Revision requests must be submitted in writing via email or our project communication channel.

6.4 Project Timeline

Estimated project timelines are provided at kickoff and are dependent on timely content delivery and client feedback. Queen Drone LLC is not responsible for delays caused by late client responses, incomplete content, or scope changes. Significant scope changes may require a revised agreement and additional fees.

6.5 Website Launch & Handoff

Upon completion and final client approval, the remaining 50% balance is due before the website is published or transferred. After launch, the client assumes full responsibility for ongoing hosting fees, domain renewals, third-party subscriptions, and website maintenance unless a separate maintenance agreement is in place.

6.6 Intellectual Property - Web Design

All custom design assets created by Queen Drone LLC remain our intellectual property until final payment is received in FULL.
Upon full payment, the client receives a license to use all deliverables for their business purposes.
Queen Drone LLC reserves the right to display the completed website in our portfolio.
Third-party stock assets, plugins, or licensed tools incorporated into the design are subject to their own respective license agreements.

6.7 Warranty & Support

Queen Drone LLC provides a 30-day post-launch support window for bug fixes and technical issues directly related to our work at no additional charge. This does not include new feature requests, content updates, or issues arising from client-made changes after launch.

Social Media & Website Management Policy

Governing all social media management, content creation, and website maintenance services provided by Queen Drone LLC.

7.1 Scope of Services

Queen Drone LLC offers monthly social media and website management services tailored to each client's business needs. Services may include any combination of the following:

Content creation: graphics, captions, and post copy for social media platforms
Scheduling and publishing of approved content across designated platforms
Community engagement: monitoring and responding to comments and direct messages on behalf of the client
Ad management: creation, monitoring, and optimization of paid social media advertisements
Website content updates: text, images, forms, pages, and structural changes to the client's Wix website or platform of choice.
Unlimited website updates as defined in the client's retainer agreement
Form creation and management on the client's website
Customer outreach: responding to and tasking inquiries submitted through the client's website or social platforms.

7.2 Support Platforms

Queen Drone LLC currently provides management services for the following platforms, as agreed upon in the client's retainer:

Instagram
Facebook
TikTok
LinkedIn
YouTube
Twitter/X
Google Business Profile
Client Wix Website

7.3 Monthly Retainer Agreement

All social media and website management services are provided on a monthly retainer basis.
Retainer fees are due on the 1st of each billing cycle. A grace period of 5 business days is provided before services are paused.
The retainer scope, including platforms and deliverable expectations, will be outlined in a signed service agreement before the start of each engagement.
Retainer agreements renew automatically on a month-to-month basis unless written notice of cancellation is provided at 30 days before the next billing date.

7.4 Content Approval Process

Queen Drone LLC will prepare and submit content for client review before scheduling and publishing, unless the client has granted standing approval authority in writing.
Clients are expected to review and approve or request revisions to submitted content within 3 business days.
Clients must notify Queen Drone LLC of any content, topics, or messaging that should not be published on their behalf.
Clients retain full ownership of all social media accounts and website assets. Queen Drone LLC manages these on behalf of the client and does not claim ownership of any client account or platform.

7.5 Client Responsibilities

Clients must provide Queen Drone LLC with necessary account access, login credentials, brand assets, and any relevant business information required to perform services.
Clients are responsible for keeping Queen Drone LLC informed of promotions, events, product launches, or other business updates that should be reflected in content or website changes.
Clients must notify Queen Drone LLC of any content, topics, or messaging that should not be published on their behalf.
Clients retain full ownership of all social media accounts and website assets. Queen Drone LLC manages these on behalf of the client and does not claim ownership of any client account or platform.

7.6 Website Updates & Maintenance

Unlimited website updates included in the retainer are defined as content-level changes: text edits, image swaps, form additions or modifications, page updates, and minor layout adjustments.
Structural redesigns, new feature builds, third-party integrations, or major scope additions are outside the scope of unlimited updates and will be quoted separately.
Website update requests should be submitted in writing via email or the designated project communication channel.
Standard website updates will be completed within 7 business days of a confirmed request. A notification will be sent once the update has been published.
Emergency or urgent update requests may be accommodated at Queen Drone LLC's discretion and may incur a rush fee.

7.7 Community Engagement & Customer Outreach

Queen Drone LLC will monitor and respond to comments, direct messages, and website form submissions on behalf of the client using brand-approved messaging and tone.
Responses requiring client-specific knowledge, pricing approvals, or sensitive decisions will be flagged and forwarded to the client for direct handling.
Queen Drone LLC is not liable for outcomes resulting from customer interactions managed in good faith on behalf of the client.
Clients may set response guidelines and escalation protocols at the start of the engagement, which Queen Drone LLC will follow throughout the retainer period. haha

7.8 Ad Management

Paid advertising services include campaign setup, creative development, audience targeting, and ongoing performance monitoring.
Ad spend budgets are set and controlled by the client. Queen Drone LLC does not hold or manage client ad spend funds directly.
Clients are responsible for maintaining active and funded ad accounts on each respective platform.
Queen Drone LLC will provide periodic performance updates and recommendations but does not guarantee specific ad results, reach, or return on ad spend (ROAS).

7.9 Confidentiality

Queen Drone LLC agrees to keep all client business information, login credentials, customer data, and proprietary content strictly confidential. This information will not be shared with third parties without the client's express written consent, except as required by law.

7.10 Intellectual Property - Social Media & Web Content

All original content created by Queen Drone LLC on behalf of the client - including graphics, captions, and web copy- becomes the property of the client upon full payment of the applicable retainer.
Queen Drone LLC retains the right to showcase work created for clients in its own portfolio and marketing materials unless the client requests otherwise in writing.
Third-party stock assets, licensed fonts, or platform tools incorporated into content are subject to their respective license agreements.

7.11 Cancellation of Management Service

Either party may cancel the monthly retainer with 14 days' written notice before the next billing date.
Cancellations made after the billing date have passed will take effect at the end of the current billing cycle. No refunds will be issued for unused days within a paid month.
Upon cancellation, Queen Drone LLC will transfer all access, credentials, and deliverables to the client within 5 business days.
Queen Drone LLC reserves the right to terminate services immediately if a client engages in abusive behavior, requests illegal content, or fails to pay after the 5-day grace period.

7.12 Limitation of Liability - Social Media & Website Management

Queen Drone LLC is not liable for account suspensions, algorithm changes, platform policy updates, or any actions taken by third-party platforms ( Instagram, Facebook, TikTok, LinkedIn, Twitter/X, Google, Wix, etc.) that affect client accounts or website performance. We will make every reasonable effort to keep client accounts in good standing and compliant with the platform's terms of service.